TRUST

A CUSTOMER CENTRIC APPROACH

Cultivating Long Term Relationships

At MHR, we take pride in nurturing enduring relationships with our customers, built on a foundation of trust that stems from our unwavering commitment to their success, personalised support, and transparent communication, exemplified by our Product Design, Sales, and Marketing teams' regular engagement with customers through Aha!

Our dedication to incorporating customer feedback into our product development process is a significant reason why

85% of customers would recommend MHR to a friend or colleague.

Don't just take our word for it, watch the video to hear what our customers have to say!

Building Trust: The Foundations of MHR

At MHR, we pride ourselves on earning and maintaining the trust of our customers by not only securely storing, processing, and handling sensitive data but also by demonstrating our commitment through our accreditations. With certifications such as Cyber Essentials Plus, ISO 27001, ISO 9001, and SOC 2, we've undergone rigorous scrutiny to ensure that our data security measures meet and exceed industry standards.

These accreditations serve as tangible evidence of our dedication to maintaining the highest levels of security and compliance, providing our customers with the confidence they need to entrust us with their most sensitive information. These accreditations include:

AI Ethics and Data Privacy

AI has become deeply integrated into various aspects of everyday life, with the aim to supplement human intelligence and drive efficiency.

At MHR, we acknowledge AI is fast-evolving and understand our responsibility to continuously assess the AI landscape and legal regulations.

When exploring the use of and embedding AI in our products we understand the necessity to ensure that it is transparent in the data it processes and in any decisions that are made through its use.

“As a responsible business, we are committed to remaining vigilant and adapting to the evolving AI landscape, regulations, and ethical considerations, ensuring that we uphold our responsibility to our customers, our employees and our suppliers.” - Peter Cash, Head of Business Assurance, Risk and Compliance.